How long can I return a product?

You can see whether and for how long you can return a product

• On the product under “Returns”
• In your Order
• Under “Returns and defects” record new case

The return periods apply from the shipping or collection date. The date of the shipping stamp or the personal return is decisive for the return.

Return period for our additional services

• Device insurance 30 days. You can find details here
• Warranty extension 14 days. You can find details here

Will I be charged for a return?

Postage costs

• Delivery to a branch: none
• Parcel shipping: CHF 7.-
• Logistics service provider for parcels from 30kg and 1.0mx 0.6mx 0.6m
  • Packed from the curb: CHF 60.-
  • Unpackaged and/or from place of use: CHF 120.-

In the following cases, the postage costs will be borne by Digitec Galaxus AG:

• clothing or shoes
• Receiving a different product than ordered
• Incorrect product information in the online shop
• Receipt of an unordered product
• Receipt of an incomplete product

Compensation for expenses

• Unopened, undamaged original packaging: none
• Open packaging or used product: at least 10% or minimum deduction of CHF 10.-
• Clothing and shoes without signs of wear, labels on the garment and original packaging present: none

How can I initiate a return?

1. Register returns online via “ Returns, Repairs and Support ” in your customer account
2. Select return reason and packaging condition
3. Specify how you would like to return the product
   • Exceptions
     • Returns to the store only for products that can be ordered via pickup
     • Third party product only via shipping or logistics service provider
     • Parcels from 30kg or larger than 1.0mx 0.6mx 0.6m only via logistics service providers
4. Submit return
5. As soon as we receive your goods, they will be checked and a possible refund will be initiated (see also “Will I be charged for a return?”)

Packages from 30kg or larger than 1.0mx 0.6mx 0.6m

• Our specialist department will contact you after registration and initiate the collection. Our logistics service provider will then coordinate the pickup date with you

What do I need to know about pick@home parcel collection?

• Collection always takes place on weekdays
• Collection can be booked up to 10 working days in advance
• You can select pickup for the next day up to 11:59 p.m. the day before

Are there products that I cannot return?

• Products with missing accessories
• If the original packaging is not present
• Electronic Software Licenses (ESD) and Food
• Cars, electric cars or hybrid cars

The following products can only be returned if the packaging is unopened

• Safety products such as child seats or climbing ropes
• Consumables such as toner, filters, ink cartridges
• Hygiene items such as toothbrushes, razors, etc.
• Books, DVDs and software without a broken seal
• Products used to prepare or store food such as blenders, pans, Tupperware, etc.

For damaged, faulty or non-functional products, you can contact us Report defect .